The Context

Agency Allal & Associés, based in Casablanca, manages 1,200 auto and home insurance contracts. With 4 collaborators and a growing volume of claims, manual processing had become a bottleneck.

"Before, a simple claim took 8 days on average. Our clients called every day to check on their file. It was exhausting for the team and bad for customer relations." — Fatima Zahra Allal, Director

The Solution Deployed

In March 2025, the agency deployed YourSmartFlow. Deployment took 3 days — upload of existing Excel files, workflow configuration by claim type, team training in 2 one-hour sessions.

Results After 6 Months

  • Average processing time: 8 days → 2 days
  • Client follow-up calls: -80%
  • Agency NPS: 38 → 62
  • Time spent per claim: 45 min → 12 min

"The most important change isn't technical — it's the quality of the customer relationship. Our clients trust us because we keep them informed in real time."