How a Broker in Abidjan Reduced Their Garage Network Processing Time by 60%

The Problem: 45 Garages, Zero Visibility

GBM Cabinet, based in Abidjan, manages a network of 45 partner garages. With 80 to 100 claim filings per month, coordination was organized chaos: each manager tracked their files in Excel, garages sent quotes by email, responses took 3-5 days, and clients waited.

"Before YourSmartFlow, I spent 2 hours per day chasing garages for updates. And clients called me every 48 hours to check on their file. It was exhausting." -- Kodjo Adjakpa, Technical Director

The Solution: Automatic Garage Workflow

By integrating YourSmartFlow, GBM Cabinet set up an automatic workflow for their garage network:

• Each claim requiring garage expertise automatically generates a quote request
• The garage receives the request by email and WhatsApp with all necessary information
• The garage submits their quote directly on the platform
• The broker validates and the client is notified of the repair timeline

Average quote submission time dropped from 4 days to 18 hours.

Results After 4 Months

-60% on average processing time, -75% on client follow-up calls, +40% on partner garage satisfaction (who appreciate the clarity and speed of the process).