5 Steps to Automate Claims Management in Your Insurance Company

Why Automate Claims Management?

French insurers take an average of 7 business days to process a simple claim. Customers expect better. Automation cuts that to under 48 hours while reducing human errors.

The 5 Key Steps

1. Digitize Claims Submission

Let your policyholders file a claim online in under 3 minutes. Photos, documents, descriptions — all centralized in one tool.

2. Automatic Classification

An algorithm analyzes the claim and classifies it automatically by type (auto, home, health). The expert receives a pre-filled file.

3. Document Verification

AI automatically checks consistency between the declaration and supporting documents. Fraud is detected faster.

4. Validation Workflow

Each hierarchical level validates according to clear rules. No more paper corridors or lost emails.

5. Instant Payment

Once validated, the claim is paid within 24 hours. The customer is notified by SMS and email.

Expected Results

Insurers who deployed YourSmartFlow report an average of -70% in processing time, -40% in operational costs, and a +35 point NPS improvement.